Imagine the situation. You're just about to telephone your key client with confirmation of a deal before the deadline and at that second your phone system goes down. That's when you're likely to start looking around urgently for telephone system support!
The mobile
OK, perhaps today the gap would be bridged urgently by using a mobile or running down to the nearest call box.
Yet that doesn't deal with the reputation damage that arises when your client gets a call from you originating from a public phone box.
Yet if you're having such troubles, making outbound calls may be the least of your troubles.
You may also find:
· customers can't call inbound to you;
· you can't exchange data with anyone;
· some of your internal communications have failed;
· your employees are sitting around doing nothing.
All in all, a highly undesirable situation.
Keeping your system up and running
Having a preventative maintenance contract may help you avoid such things occurring.
However, no maintenance company could give you the assurance that such a failure will never happen and that's why a telephone system support contract that includes problem resolution may be highly advisable.
Key to achieving that is having people available that understand the technicalities of your system.
It might also be possible to take out some form of what's called a standby agreement - meaning that if your system does fail then your office or site immediately switches to a backup service until such time as your own system can be restored.
It may even be possible to have something called a UPS - which basically means that if there is a total power failure your system would continue to operate from its own reserve power source.
Business comfort
You may go many years without your telephone system failing on you - in fact it may never do so.
Yet, however modern your technology is, a technical failure is always possible. If your business is dependent upon its business telephony then such a failure may prove catastrophic.
Having a telephone system support contract may help you achieve a little more peace of mind that should the worst happen - you are protected!
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